Refund policy

We know that finding the perfect piece of jewelry can be a personal experience, and sometimes it may not meet your expectations. At Trisu, we want you to be completely satisfied with your purchase, which is why we have crafted a straightforward and customer-friendly return policy.

If, for any reason, you are not entirely happy with your purchase, you have the flexibility to return the product within 14 days from the date of delivery. We believe in making the return process hassle-free and straightforward.

To be eligible for a return, please ensure that the item is in a clean and sellable condition, with all product tags intact in the original packaging. We understand that trying on the jewelry is important, so feel free to open the packaging and try it on. We don't want anything to come between you and finding your perfect piece.

It's important to note that we reserve the right to decline returns if the merchandise appears excessively damaged, or misused, or if the product tags are missing, as determined by our team.

We value your satisfaction and are committed to providing an exceptional experience. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our dedicated customer support team 

How to Initiate a Return

Initiating a return with Trisu is a straightforward and hassle-free process.
You can simply log in to the website: https://shopify.com/77405323570/account/ using your registered email address.  
You will see an option to "REQUEST RETURN". Choose a valid reason for return and process the request. Once the return request is reviewed by the team, you will get mail for further steps.  

Timeline : 
1 day - To review the return request. 
3-4 days - To pick up the product from our shipping provider. 
4-5 days - For the product to reach back to us
3-4 days - For the refund amount to be reflected in your account. 

Our dedicated team will promptly respond to your email with clear and easy-to-follow instructions on how to proceed with the return. We will provide you with all the necessary information on how our delivery partner will pick up the product from your location.

To ensure a smooth pickup process, kindly ensure that the product is prepared and ready for collection in the original packaging. It's important to have someone available at the designated pickup location, either yourself or a representative on your behalf, to hand over the item to our delivery partner.

If you have any questions or require assistance regarding the return process, feel free to reach out to our friendly customer support team. We are here to help make your return experience as convenient as possible.

Exchanges

At Trisu, we strive to provide you with the perfect piece of jewelry that exceeds your expectations. However, we regret to inform you that currently, we do not offer direct exchanges.

If you wish to exchange a product for a different item, we kindly ask you to follow our return policy outlined above and initiate a return for the original item. Once we receive the returned item and it meets the necessary criteria, we will process a refund for the returned product.

To explore our wide range of jewelry options, we recommend browsing our website and placing a new order for the desired item. Our team will be more than happy to assist you in selecting the perfect piece to meet your preferences.

Refund Policy

Once your returned item is received, our team will inspect it and then get started on your refund. Please note that a deduction of Rs 150 will be made to cover the pickup charge. The remaining amount will be refunded back to you and initiated to your original method of payment, and the processing time might depend on your card issuer's policies. We understand the importance of timely refunds and will make every effort to expedite the process. However, we kindly request your patience as it may take some time for the refund to reflect in your account.

Should you have any questions or concerns regarding the status of your refund, our dedicated customer support team is available to assist you. We value your satisfaction and appreciate your patience throughout the refund process.

Thank you for choosing Trisu. We are honored to have you as our customer and are committed to providing you with a seamless shopping experience.

Our Promise to You

At Trisu, we uphold the values of fairness and trust in everything we do. Our return policy is designed to provide a seamless experience for our customers, and we trust that you will use it responsibly. We are committed to maintaining this benefit for all of our customers.

However, to safeguard the integrity of our business, we reserve the right to decline service to individuals who, in our sole discretion, are found to be abusing our return policy. This ensures that we can continue to offer fair and reasonable terms to all of our valued customers.

We value your understanding and cooperation in upholding the principles of fairness and trust. Should you have any questions or require further clarification, please do not hesitate to reach out to our dedicated customer support team. We appreciate your support as we strive to provide you with an exceptional experience at Trisu.

Please note: Our policies are subject to change. Any changes will be posted on our website and will take effect immediately.